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PURCHASE PROTECTION
Effective Date: April 28, 2026
At Buyzaro, we are committed to giving you a safe and reliable shopping experience. Our Purchase Protection ensures that every order is handled with transparency and fairness.
✅ What You’re Protected Against
1. Item Not Received
If your order does not arrive within the estimated delivery window, you may contact us for assistance.
- We will investigate the issue with the shipping provider
- If confirmed, you may be eligible for a replacement or refund
2. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
👉 We will offer a replacement or refund after review.
3. Incorrect Item Received
If you receive the wrong item:
- Notify us within 48 hours
- Provide proof (photos/videos)
👉 We will resolve the issue with a replacement or refund.
🔍 Order Review & Verification
To prevent fraud and ensure fairness:
- All claims are reviewed before approval
- Additional information may be requested
- False or abusive claims may be rejected
🚚 Delivery Conditions
- Delivery times are estimates and not guaranteed
- Delays caused by couriers, customs, or external factors are not automatically eligible for refunds
👉 However, we will always assist in resolving delivery issues.
💰 Refund Conditions
Refunds may be issued when:
- The item is confirmed lost
- The product is defective or incorrect
- The order cannot be fulfilled
Refunds are processed within 5–10 business days after approval.
⚠️ What Is Not Covered
Purchase Protection does not cover:
- Incorrect shipping address provided by the customer
- Delays outside our control (e.g., customs, courier delays)
- Buyer’s change of mind after shipping
- Minor differences in product appearance (color, size variations)
📩 How to File a Claim
To request protection:
- Email help@buyzaro.com
- Include your order number
- Provide clear details and evidence (if applicable)
📌 Our Commitment
We are committed to resolving issues fairly and ensuring every customer receives the value they paid for.
⚖️ Final Note
This Purchase Protection works alongside our Refund Policy and Terms of Service.
By placing an order, you agree to these conditions.